10 Ways to Build Rapport So You Have Deeper Relationships at Work

Building rapport with others—whether it’s in person or online—takes practice. Much of it is intuitive. 

Rapport is about creating a bond, link, connection, and understanding. 

The goal is to connect and engage people so that they are thinking, feeling, reacting, and involved.

Humans crave connection and want to be understood.  

Rapport building is an art and skill in communication that’s used daily in all our relationships.

Here are 10 tips to connect and build rapport with others: 

  1. Act approachable. When mingling face-to-face, be aware of how you move and behave. Notice how confident and easy-going folks network. Use body language and gestures that are inviting. When you’re online, have a welcoming and intriguing profile or video. Smile in your profile picture; it matters! 

  2. Ask good questions. People love to talk about themselves so develop your listening skills and curiosity. Learn how to ask powerful questions and...

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The #1 Issue that Keeps Slowing Your Business Growth

I want to get in front of people who can hire me; I want to grow my business! 

That’s what I’ve been hearing these past few weeks on social media and from my own client calls. 

Look, social media gives each of us access to the masses.

So, it’s not hard to get in front of people—even the right people who are your dream clients. 

Still, there’s a challenge that most entrepreneurs and coaches don’t recognize.

It’s this: What do you SAY when you get in front of your peeps?

If you’re like most of my clients, when we first start working together, they say the same thing.

You’re not alone…

  • Maria thought her problem was only having a few small clients (and struggling to make money). Then she realized she needed the confidence to talk about herself in a big, bold way.
  • Chris thought he wasn’t closing enough sales. Then he realized he didn’t feel worthy enough to speak up. 
  • Heidi knew she...
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How to Supercharge Engagement on Instagram

User-Generated Content, or UGC, is a fun and interactive way to gain visibility and engagement online.  

Savvy marketers include UGC as part of their online strategy.

It's super-effective on Instagram when you...

  • Need fresh content 
  • Want more engagement and comments on posts 
  • Target younger audiences

User-generated content is also fun.

UGC invites subscribers and followers to send in pictures (or enter a contest) based on a theme or "news of the day."

It's a strategy that's long been used in television news. These days, foodies, clothing brands, sports and other visual brands are tapping UGC, too.  

Here's an easy example: There's a snowstorm and a TV news anchor encourages viewers to send in their cutest snow picture of their pets.

The station selects "winners" and showcases them with the owner's name or social media handle. The "winners" — the public — create an organic buzz by raving on social media (word-of-mouth marketing) how Fluffy...

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7 Ways to Engage Today's Busy Audiences

I was FaceTiming with my nephew Eric, a college senior preparing to take on the world and make his mark.

Eric loves writing and has a strong sense of himself. He's bold, fun and funny.  But he scared me beyond words. 

Eric told me about his papers and professors. I'm sure he saw me twitch as he described his writing style and expression within the confines of a college classroom.  

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I told Eric point-blank: For the most part, everything you've had to write in college—style, formats and opinions.—will all go out the window.

The writing most of us have learned in school and have been using in business all these years is rarely effective these days.

Why? 

Long, dry and stuffy writing is equivalent to a sleeping pill. People want personality and pizzazz.   

Please don't ...

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